All sales are final. No refunds, exchanges, or cancellations are accepted. All international customers are responsible for duties and import/customs fees. We require that customers contact our email for any problems/defects with merchandise within 48 hours of receiving your item(s). Items must be in their original packaging, in as-new condition with printed receipts. As-new condition is defined as unworn, unwashed, undamaged (beyond what is noted if exchanging due to factory defect), and unused. We reserve the right to refuse an exchange if the merchandise does not meet the criteria. Customers are responsible for return shipping costs incurred while sending merchandise back for exchange. 

If you have received a damaged, defective, or incorrect item please email - 4drakobrand@gmail.com

Include the following in your email:

1. Order #

2. First/Lastname on the order

3. A photograph & description demonstrating the quality and/or the damaged area of the item.

If your package has been marked either 'Lost in transit' or 'Delivered' and your package has not yet been received, please read below for further assistance & email us  - 4drakobrand@gmail.com 

Include the following in your email:

1. Order #

2. First/Lastname on the order

3. Description of your situation

4. The latest status of the delivery and proof of none delivery (This is only for customers with packages marked 'Delivered' that have not been received)

In the instance of a package being lost, there are two options to go off based on your situation. (1) The first option is for packages that have been marked as 'Lost in transit'. "Lost in transit" refers to a package that goes missing while being transported to its intended destination, which can happen due to a variety of reasons:  incorrect address, mishandling at a warehouse, accidents during delivery, weather issues, customs delays (for international shipments), etc.; essentially, any situation where the package can't be tracked or delivered to the correct recipient while in the carrier's possession. (2) The second option is for packages that have been marked as 'Delivered' but have not been received. This refers to a package marked as delivered but you haven't received it, which can happen due to a variety of reasons: delivery error where the package was scanned as delivered at the wrong location, a misplaced package by the delivery person, a package left in a hidden or unexpected spot, a neighbor accidentally taking the package, theft, a system error where the tracking information was updated incorrectly, etc.; in all cases, you should contact the shipping carrier to investigate further.

'Lost in Transit'

If this is your situation, we will soon or already have begun your lost package claim through our shipping insurance. Once this claim is processed, our team will email you with the information of your claim & what the next steps are. This will result in either a refund or the same item(s) in your order if in stock. We will keep you updated until your situation is fixed from start to finish.

'Marked Delivered but have not received'

If this is your situation, follow the steps below. 

 1. Check your immediate surroundings thoroughly, look carefully around your door, porch, mailbox, and any other potential places where the package might have been left, including with neighbors who may have accepted it on your behalf. 

 2. If your package is not found, you can contact your local post office for an investigation for a more in-depth search to find your missing package. Sometimes the package has been scanned early and is currently awaiting delivery within the next 48 hours. 

 3. If after all of these steps and your package is still not found, you will need to get in touch with your selected courier claiming it has been officially lost. Contact customer service with your tracking number to report the missing package and file a claim; they will investigate the issue and find the best solution for your needs! If in need of any further information please contact our email -

4drakobrand@gmail.com

(UPS)

https://www.ups.com/us/en/support/tracking-support.page

(USPS)

https://www.usps.com/help/claims.htm

For future instances, here's a list we recommend you double-check to ensure everything is correct with the shipping on your part as the customer. 

 1. Make sure your address is correct.

 2. Stay up to date with your tracking information.

 3. If necessary, you can set up a signature release with your post office to ensure a safe delivery.